Why is Supplier Relationship Management important?
When I started working in a commercial role in the Plastics Industry in the late 1980’s the relationship between customers and suppliers was often adversarial, with the general view that customers could browbeat suppliers into better commercial terms with a major emphasis on price and credit terms.
Our latest apprentice
We are delighted to introduce our latest apprentice, Nicole, who joins Plastribution this month having just completed her ‘A’ levels.
Shortlisted in 2 categories for the Plastic Industry Awards – what a result!
This is a fantastic result, which alongside confirmation that we are still the preferred choice for plastics processors*, shows that we continue the tick all the right boxes in terms of our service delivery.
Metallocene – it’s not all about downgauging!
Metallocene grades of polyethylene for film extrusion have been around for 20 years or so but there is still some resistance to their use based on the premium these materials typically attract and the focus on using them to reduce film thickness.
Quality management – the rocky road to continuous improvement and achieving customer satisfaction
Looking back at the results of our December 2014 customer survey results, it raised the question of how to achieve those small improvements in our processes which have the potential to make big differences to customers?
Continuity for Customer Service
Whether from the customer’s perspective the investment perceived is as active or passive, time and therefore cost is involved upon the part of the customer and this is often in contrast to the more obvious cost to supplier of having internal and external sales teams telephoning, emailing and visiting customers at their places of work.
Distributor of Substance versus Supplier of Straw – Part 3
In this case the customer was a critical supplier of medical equipment to the healthcare sector and was genuinely concerned that if they could not secure on-going supply of PE there was a real risk that hospital operating theatres may be closed and patients in ITU put at risk.
Distributor of Substance versus Supplier of Straw – Part 2
A recent supply problem gave me cause for thought. At the beginning of February one of our suppliers made additional quantities of PP available and through our sales team this was offered to a range of customers.
Distributor of Substance vs Supplier of Straw
[mk_page_section attachment=”scroll” bg_position=”left top” bg_repeat=”repeat” bg_stretch=”false” enable_3d=”false” speed_factor=”4″ bg_video=”no” video_mask=”false” video_opacity=”0.6″ top_shadow=”false” section_layout=”full” min_height=”100″ full_height=”false” padding_top=”0″ padding_bottom=”0″ margin_bottom=”0″ first_page=”true” last_page=”true” sidebar=”Blog”][vc_column width=”1/1″][mk_image image_width=”1140″ image_height=”500″ crop=”false” lightbox=”false” frame_style=”simple” target=”_self” caption_location=”inside-image” align=”left” margin_bottom=”10″ src=”https://www.plastribution.co.uk/wp-content/uploads/2015/03/Mike-Boswell-Plastribution-Customer.jpg”][mk_divider style=”padding_space” divider_width=”full_width” margin_top=”20″ margin_bottom=”20″][vc_column_text disable_pattern=”true” align=”left” margin_bottom=”0″] Distributor of Substance v. Supplier of Straw – Part 1 In a recent conversation with a […]
